| How soon will my item be shipped? |
| Your item will be shipped the same or the next day. |
| |
| Are your items authentic? |
| All of our items are guaranteed authentic. We have a
long history of selling designer jewelry on eBay, please
view our eBay customer feedback. |
| |
| I saw an item on your site and now I can't find
it, is it still available? |
| We specialize in selling discontinued items with limited
stock. Where available we restock items and there is a
wish list page within the member's section of our site
where you can request to be notified when an item becomes
available. |
| |
| Do you have a store that I can visit? Is it possible
to pick up my order to save on shipping? |
| We only sell via our website and eBay store and do not
have a location for customers to visit. |
| |
| I'm never home for UPS can I have my order shipped
via the Post Office? |
| We are only setup to ship via UPS. If your home address
is unsuitable for UPS delivery, you can change your delivery
address at checkout to a more convenient location. Additionally,
a signature is only required on shipments valued above
$250.00 |
| |
| I'm having trouble with PayPal, what should I
do? |
| Please call PayPal customer service at 1-888-221-1161
for assistance. |
| |
| Is a PayPal account required for payment? |
| No, unlike eBay a PayPal account is not required to make
a credit card payment via PayPal's secure checkout system. |
| |
| Can you resize this ring
for me? |
| Unfortunately, at this time ring sizing is not a service
that we provide. |
| |
| How can I tell if this item will fit? |
| Please see our sizing guide. |
| |
| Do you offer repair service on previously purchased items? |
| Any John Hardy item can be sent in for repair by visiting
www.johnhardy.com and clicking on the repair service link.
It is a very simple process and most repairs are free of
charge. |
| |
| I love your site, how often do you list new items? |
We are frequently adding new items so please check back
often.
We are sending out newsletters when we have special promotions or new collections, you might like to join to stay updated.
Also there are many sites out there following our collection you might want to check out ex : blogs , community sites etc...
|
| |
| What's your best price? If I order more then
1 item can I get a discount? |
| All of our items are already highly discounted and the
listed price is the lowest selling price we are willing
to offer. You can combine items to save on shipping but
we do not offer any additional discounts on multiple item
purchases. |
| |
