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I have bought several items from your store and my shopping experiences have always been very good; however, two of the pieces I recently purchased have 'broken'. Several months ago, I bought an enhancer with matching earrings (Style No. NP7508Z). After wearing the earrings one time, the post fell off! I put the earrings back in the original John Hardy brown bag to take to a jeweler to have the post re-attached, but have not had a chance to do so yet. Recently, I bought a Palu cuff, ring and earrings and after wearing the cuff (Style No. CZS7411WSXM) one time, the hinge came apart! It is in two pieces and I have placed it in the original JH bag. Are the pieces that you sell 'irregulars' or possibly defective? I realize they are greatly discounted, but I still spent a lot of money (for me) to have this jewelry fall apart after only one wearing. What should I now do with these two items? Should I return the to Jewelry Gal Boutique for repair or refund? Thank you so much, Carol

by cpivonka on 5/13/2013 10:03:15 AM
All items are authentic John Hardy.
We give 7 days store credit guarantee.


142129 JOHN HARDY Batu Padi 18K Rose Gold Star Pendant with Rose de France on Chain Necklace Size 16
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Product ID : 142129
 
Code : NGS62357RDF
 
Size :
16 [sizing guide]
 
Dimension : 1" diameter
 
Retail Price : US$ 1,600.00
 
Item Price : US$ 655.00
 
Guarantee : Eligible to 7 days STORE CREDIT GUARANTEE.
 
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142129 JOHN HARDY Batu Padi 18K Rose Gold Star Pendant with Rose de France on Chain Necklace Size 16
 
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JOHN HARDY JEWELRY customer lululilly commented on 4/18/2013 9:19:00 AM

   Beautiful bracelet so many compliments!!!! John Hardy is gorgeous hand made .

JOHN HARDY JEWELRY customer 0426kr commented on 11/5/2013 7:49:12 AM

   We were robbed..I couldn't find many items. I lucked out here. Good items. Very professional.

JOHN HARDY JEWELRY customer Bcclift commented on 1/17/2014 10:41:35 PM

   I would like to change the ship to address if possible for a purchase I made yesterday so it will,ship,to my office and not my home. Also, does the same cufflinks I purchased come with amethyst stones? I would like this color also.

JOHN HARDY JEWELRY customer kyoung commented on 8/12/2013 4:03:36 AM

   I love my Palu silver ring. It is gorgeous. I will continue to buy jewelry from this site.

JOHN HARDY JEWELRY customer Lamguidry commented on 12/5/2013 9:40:13 AM

   Beautiful items for my daughter-in-law. She loved them

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