I just received my order #WS27539 in the amount of $5,355 from UPS. UPS brought the box fully intact and taped properly. However on the inspection of the box you neglected to fill my entire order. The #208447 Lava Small Wide Hoops Earrings Dia 24.5 mm with Peridot in the amount of $173 WAS NOT in the box. I am disappointed one because you neglected to make sure my order was
complete and you stated my order would be in time for Mother's Day. I am sure this is a simple oversight on your part, but I wanted my 80 yr old mother to have these items on time. I love all the items you did send and I know she will too. The Peridot stone is one of her favorites. I would greatly appreciate it if you would express mail me those earrings so I can give them to her as soon as possible. I will be sending a copy of this email to American Express for their records. Thank you for your immediate attention to this matter and express delivery of these earrings.
Mrs. Susan Slagle
by susans on 5/10/2014 7:49:32 PM
All items are authentic John Hardy.
We give 7 days store credit guarantee.
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